Great communication great product and definitely will use this company for my boat bimini top
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Great communication great product and definitely will use this company for my boat bimini top
I spent a couple of months talking with a number of shops about making a new cover for my boat. In the end, I decided on an Aqualon Edge cover from Sugarhouse Awning. My previous cover was Sunbrella and it worked well, but lost a lot of the water repellent nature in the last few years. We coated it two different years with 303 waterproofing, but in the end it just wore out after about 8 years. Aqualon Edge is supposed to be completely waterproof for 7 years. Aqualon is also a lot lighter than Sunbrella which makes a difference when the cover is large and covers the entire boat tower.When the cover was delivered, there were a number of concerns that we had with it. Mike Peterson handled all of our concerns perfectly. Some issues simply required some education on our part and some issues required a bit of rework on the cover. We live in Provo and Sugarhouse sent their folks to our house to measure the boat for the rework just so that we didn't have to drive the boat back up to SLC. When the cover was finished, they once again delivered it to the house, helped us put the cover on, and checked every concern that we had with us to make sure that everything was addressed.With any company, things may not go right the first time, but what matters is how well the company works to make it right. Sugarhouse exceeded my expectations with their customer service. I feel confident that Sugarhouse will stand behind this new cover through the 7 year warranty period.
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I spent a couple of months talking with a number of shops about making a new cover for my boat. In the end, I decided on an Aqualon Edge cover from Sugarhouse Awning. My previous cover was Sunbrella and it worked well, but lost a lot of the water repellent nature in the last few years. We coated it two different years with 303 waterproofing, but in the end it just wore out after about 8 years. Aqualon Edge is supposed to be completely waterproof for 7 years. Aqualon is also a lot lighter than Sunbrella which makes a difference when the cover is large and covers the entire boat tower.When the cover was delivered, there were a number of concerns that we had with it. Mike Peterson handled all of our concerns perfectly. Some issues simply required some education on our part and some issues required a bit of rework on the cover. We live in Provo and Sugarhouse sent their folks to our house to measure the boat for the rework just so that we didn't have to drive the boat back up to SLC. When the cover was finished, they once again delivered it to the house, helped us put the cover on, and checked every concern that we had with us to make sure that everything was addressed.With any company, things may not go right the first time, but what matters is how well the company works to make it right. Sugarhouse exceeded my expectations with their customer service. I feel confident that Sugarhouse will stand behind this new cover through the 7 year warranty period.
We ordered a custom cover for our AC unit. Sugarhouse provided easy to follow instructions for measuring the unit and marking where we wanted the slits for pipes and the measurements for the rounded corners. They followed up with a request for the name and # of the unit to help them make sure the cover was exactly what we needed. The turnaround time from ordering to delivery was fantastic. It fit perfectly(of course) and we are very happy with our purchase.
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We ordered a custom cover for our AC unit. Sugarhouse provided easy to follow instructions for measuring the unit and marking where we wanted the slits for pipes and the measurements for the rounded corners. They followed up with a request for the name and # of the unit to help them make sure the cover was exactly what we needed. The turnaround time from ordering to delivery was fantastic. It fit perfectly(of course) and we are very happy with our purchase.
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