If you’re having issues with your awning or drop shade, there are plenty of troubleshooting options that will most likely solve the problem. Most issues are easily fixable with just a few steps.
The first thing to do is to make sure your remote is functioning properly. The problem with your awning or drop shade could be as simple a fix as a battery change.
First, check to see if the remote control LED illuminates when a directional button is pressed. ***NOTE: PLEASE MAKE SURE THE REMOTE IS POINTED IN THE RIGHT DIRECTION. The word “SOMFY” should be readable at the bottom of the remote.*** Try the UP, DOWN or MY button on your remote and pay attention to the LED display.
If the LED does not illuminate, replace the battery in the remote. If the LED illuminates and there is no noise from motor, check to make sure that the motor is receiving power.
1. Make sure the awning is plugged in.
2. Make sure that the outlet is working.
If you’re unable to solve your issue with the above methods, you can always have our technicians come to your home to perform a service call.
We charge a set fee to perform an initial service call, in which we will perform a diagnosis. During the service call we go on-site and spend up to 30 minutes performing an evaluation/diagnosis. If it is possible to fix the problem within that time-frame and it does not require any additional parts, then we will do so at no additional cost.
If we find that we need additional parts, a larger crew, or that it will take longer than 30 minutes to fix, then our technician will contact you and let you know an approximate cost and time-frame so you can decide if you would like us to move forward.
The charge for the initial Service Call may be waived if it is determined that the repair is covered under warranty. Additional charges for parts and labor may still apply.
We require that the customer be present for any Service Call and that the technician is able to receive payment at the time of the initial visit.