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COMMON QUESTIONS ABOUT MOTORIZED UNITS

Q: Why is my awning or drop screen retracting on its own, even though there is no wind?
A: The most common cause is that the batteries in the transmitter (remote) and/or motion sensor (if present) have died. Instructions for replacing these batteries can be found at our website.

Q: Why isn’t my awning or drop screen responding to the transmitter?
A: Check to see if the battery in the transmitter is dead. If the battery in the transmitter is still good, the next thing to check is that the motor is receiving power. You can find the checklist for testing the power source to the motor at our website.

Q: Can I have a second transmitter programmed to my awning or drop screen?
A: Yes. If you’d like to program the transmitter yourself, instructions can be found at our website. You can also have one of our technicians come to your home and program it for you. Please contact us for pricing.